Tell us what happened and what you expected. We’ll help with Cottage, Shared Gardens, packet reading, privacy, or your account.
Email Cottage supporthello@getcottage.appHelpful details include your device model, operating-system version, Cottage version, and a short description of the last step that worked.
Make sure both people have the latest Cottage beta and an internet connection. Creating or joining requires a supported durable sign-in. If an invitation expired or was revoked, ask the garden owner for a fresh link or eight-character code.
Keep invitation links private: anyone with a valid invitation can preview it and request access.
Check your connection, place the packet on a plain surface, and retake both sides in even light. Always compare automatic results with the physical packet. Manual entry remains available when an image cannot be read.
Open Settings → Cottage account to delete your cloud account. Sign in with Apple may require authorization again so Cottage can revoke the Apple token before deletion.
If deletion does not complete, email us. You can also contact us to request access to or deletion of cloud-side information.
Please do not email passwords, Apple verification codes, Firebase tokens, or active garden invitation links. We will never ask for your Apple password or verification code.